Executive Assistant

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. That moment inspired Fred to build a company that could free people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter, faster, and better.

ServiceNow is building an AI-native culture where technology and talent are unstoppable together. Join us to put AI to work for people.

This position is based in Santa Clara and follows a flexible work persona. The role offers a base pay of $104,400 to $172,300, plus equity when applicable, variable or incentive compensation, and benefits.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years of experience supporting VP-level executives.
• Highly organized, with exceptional communication skills and the ability to manage a variety of high-priority projects from multiple management and professional levels.
• Desire to grow and take on your own projects.
• Professional demeanor and soft skills.
• Positive and personable can-do attitude.
• Proficiency in Zoom, Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, Box, Concur, and Google Docs.
• Experience handling confidential materials.

• Schedule appointments, plan meetings, and maintain complex and changing calendars while working through scheduling roadblocks.
• Draft and prepare routine and advanced correspondence, including emails, presentations, and reports.
• Review outgoing correspondence for accuracy, format consistency, signatures, and conformance with executive procedures.
• Assist leadership and organizations by optimizing usage of time and make decisions regarding short-term priorities and work activities.
• Arrange all travel in accordance with company procedures and support the organization in obtaining necessary travel documents, including visas and passports.
• Maintain leadership expenses and credit card reconciliation.
• Identify issues within the organization and initiate or facilitate solutions.
• Assist internal departments with the setup of new hires.
• Assist new hires with expense reporting, travel systems, and other internal processes and tools.
• Compile, prepare, and process leadership expenses and credit card reconciliation where needed.