Executive Assistant

ServiceNow is the AI control tower for business reinvention. Its AI platform brings together AI, data, and workflows to help organizations work smarter, faster, and better.

The Executive Assistant is an operational partner to the Senior Executive Assistant, supporting the executive office of the President and Chief Financial Officer. The role focuses on event execution, communications support, administrative operations, and after-hours backup. The Executive Assistant reports to the Senior Executive Assistant and handles defined operational responsibilities under their direction; strategic and executive-facing decisions are escalated to the Senior Executive Assistant.

This remote role is based in Los Angeles and requires trips to the Bay Area. Occasional after-hours support may be needed. Compensation is a base salary of $94,000–$155,100 annually, plus equity when applicable, variable or incentive compensation, and benefits.

• 5+ years of experience as an Executive Assistant.
• Ability to travel to the Bay Area.
• Social media skills, including creating and managing content across platforms.
• Strong organizational and project management skills; ability to manage multiple priorities.
• Excellent written and verbal communication skills, including professional correspondence.
• Ability to work independently and follow the Senior Executive Assistant’s direction without constant oversight.
• Strong attention to detail and accuracy in documentation and logistics.
• Ability to remain calm and solve problems in high-pressure environments.
• Proficiency with Outlook, Teams, Office 365, and calendar management software.
• Demonstrated ability to follow processes and escalate appropriately.
• Flexible, adaptable, and willing to adjust priorities as needed.
• Discretion and professionalism in handling confidential information.
• Preferred: Experience supporting C-suite or senior executive teams.
• Preferred: Event planning and coordination experience.
• Preferred: Experience with vendor management and contract coordination.
• Preferred: Knowledge of financial operations or compliance requirements.
• Preferred: Experience working as part of a larger administrative team.

• Execute event planning and logistics under the Senior Executive Assistant’s direction, including departmental meetings, executive office events, and organization-wide initiatives.
• Coordinate vendors, catering, transportation, on-site setup, RSVPs, attendee confirmations, and special accommodations.
• Prepare meeting materials and run-of-show documents, track attendees, flag status, and handle post-event follow-up and troubleshooting.
• Manage routine email processing, routing, and responses; coordinate scheduling emails, meeting confirmations, and calendar updates.
• Maintain communication logs and prepare executive communication summaries under the Senior Executive Assistant’s guidance.
• Maintain calendar accuracy and meeting logistics, monitor for conflicts, prepare weekly calendar reviews, and coordinate scheduling logistics under direction.
• Maintain OCFO filing systems, databases, and operational documentation; prepare reports, presentations, and briefing documents.
• Handle office management, supply ordering, expenses, reimbursements, and financial documentation.
• Manage shared calendars, scheduling tools, and software administration.
• Execute multi-executive scheduling logistics, set up meetings, coordinate follow-up, document action items and deliverables, and manage operational details with internal stakeholders.
• Serve as an escalation point for operational issues.
• Assist with EA team scheduling and coordination; maintain playbooks, operational documentation, shared resources, and calendars; support onboarding and knowledge transfer.
• Handle urgent after-hours requests, maintain communication during business-critical situations, and escalate executive-facing decisions to the Senior Executive Assistant.