Executive Assistant

Genesys helps organizations create better customer experiences through AI-powered experience orchestration. Its platform connects people, systems, data, and AI to help organizations deliver personalized service, improve operational efficiency, and build stronger customer relationships.

Genesys is seeking a highly skilled and proactive Executive Assistant to support the Senior Vice President of Customer Success for EMEA. This role enables executive effectiveness across a complex, multi-country region and customer-centric organization. The Executive Assistant will be a trusted partner, managing priorities, communications, and operational details while navigating cultural, time-zone, and stakeholder diversity.

Genesys offers a flexible-first culture, professional development opportunities, and benefits including paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and their families.

• Significant experience supporting senior executives (SVP, VP, or equivalent).
• Proven ability to manage complexity across regions, cultures, and time zones.
• Exceptional organizational, prioritization, and problem-solving skills.
• Strong written and verbal communication skills.
• High level of professionalism, discretion, and trust.
• Experience in Customer Success, SaaS, or enterprise technology environments preferred.
• Familiarity with EMEA business practices and cultural nuances preferred.
• Comfort working with senior leaders, customers, and external partners preferred.
• Advanced proficiency in productivity and collaboration tools preferred.
• Multilingual skills preferred, with English as the primary language and Spanish or German preferred.
• Proactive, anticipatory approach; strong judgment and executive presence; stakeholder and relationship management skills; ability to operate effectively in ambiguity and fast-changing environments; cultural awareness and adaptability.

• Provide high-level strategic administrative support to the SVP, Customer Success – EMEA.
• Manage a complex, dynamic calendar across multiple countries and time zones.
• Anticipate priorities related to customer engagements, regional leadership meetings, and global forums.
• Prepare the SVP for internal and external meetings with relevant briefings and materials.
• Coordinate executive participation in customer meetings, QBRs, executive briefings, and escalations.
• Act as a liaison between the SVP and regional Customer Success leaders, Sales, Support, Professional Services, and Product teams.
• Support communication with key customers and partners in the EMEA region, ensuring professionalism and responsiveness.
• Handle sensitive regional, customer, and people-related information with the highest level of discretion.
• Draft and manage correspondence, presentations, and internal communications on behalf of the SVP.
• Support preparation of leadership updates, business reviews, and executive summaries.
• Track action items, decisions, and follow-ups from regional leadership meetings.
• Support budget tracking, expense management, and purchase approvals as required.
• Coordinate international travel, visas, and itineraries across EMEA.
• Assist with planning regional offsites, leadership forums, and team events.
• Support cross-functional initiatives related to customer success, retention, renewals, and adoption.
• Assist with special projects, data gathering, and preparation of business insights.
• Help improve administrative and operational processes within the EMEA Customer Success organization.