Executive Assistant

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

The Team:
Upstart’s Executive Operations team supports senior leadership with a tight operating rhythm, high-quality calendars, meeting operations, travel/expenses, and onsite execution so leaders can stay focused on what moves the business.

As an Executive Assistant, you support one or more leaders by owning day-to-day workflows that improve how their time is spent and how work moves forward.

You are responsible for managing calendars, meetings, travel, and coordination with increasing independence, using judgment to resolve routine conflicts and keep work progressing without constant direction.

You improve how the executive and their team operate by structuring time, meetings, and coordination to enable clear decisions and consistent follow-through.

You operate with confidence and independence, making routine decisions within established guardrails, reducing friction for leaders and teams, and ensuring day-to-day operations run smoothly and reliably.

• 4+ years supporting leaders in a fast-paced environment, with demonstrated ownership of calendars, meetings, and coordination across stakeholders
• Experience managing multiple priorities, deadlines, and stakeholders in a fast-paced environment
• Experience supporting leaders and coordinating across multiple stakeholders or teams
• Proficiency in Google Workspace (Calendar, Gmail, Docs, Sheets, Slides)
• Demonstrated use of tools or technology (including AI) to streamline workflows, improve efficiency, or reduce manual work
• Experience handling sensitive or confidential information with discretion
• Demonstrated ability to communicate clearly and professionally with stakeholders, including drafting emails, meeting communications, or coordination messages

Preferred Qualifications

• Experience supporting multiple leaders simultaneously in a fast-paced environment
• Curiosity about new tools and technologies, including AI, with demonstrated experimentation to improve workflows
• Ability to identify and implement process improvements that increase efficiency or reduce manual work

• Manage executive calendars based on priorities and guardrails, confidently resolving conflicts and protecting focus time
• Own recurring workflows such as meeting coordination, action tracking, and follow-ups to ensure work progresses consistently
• Ensure meetings are well-prepared and run smoothly, including coordinating logistics, confirming attendees, and sharing materials in advance
• Drive follow-through on action items, nudging stakeholders and flagging risks when work is at risk of slipping
• Coordinate across stakeholders to gather inputs, schedule efficiently, and keep day-to-day work moving forward
• Manage travel and expenses end-to-end with strong attention to detail and efficiency
• Communicate clearly and appropriately based on context, including drafting coordination messages and handling sensitive information with discretion
• Maintain organized systems and documentation so information is easy to find and workflows are repeatable
• Use tools and technology (including AI) to streamline workflows, improve efficiency, and reduce manual work
• Identify and implement small process improvements that reduce friction and improve execution over time
• Exercise judgment confidently, resolving most day-to-day issues independently and escalating when there is ambiguity, risk, or sensitivity