Virtual Executive Assistant — Patient Success Operations [Remote]

At Legion Health, we believe everyone deserves fast, affordable, and effective mental health care, and we’re on a mission to deliver that at scale.

Legion Health is a full-stack AI-native psychiatry network. Its clinicians provide care directly to patients, while AI agents automate care operations such as scheduling, risk analysis, and billing. The company is building a better patient and clinician experience by making mental health care higher quality, less expensive, and more scalable.

We’re looking for a patient-focused, detail-oriented Patient Experience Representative to support patients throughout their care journey. This contract role is fully remote and operates from 1:00 PM to 9:30 PM Central Time.

The role is suited to someone with experience supporting patients directly in a digital health or telehealth environment who is comfortable communicating by phone and messaging while navigating healthcare workflows. The successful candidate will provide exceptional patient support while coordinating operational work that enables clinical care.

This is a non-clinical role. You will not provide medical advice, diagnosis, or treatment, but you will work closely with clinical operations by supporting patients with logistics and routing items to the clinical team with clear documentation.

Hourly compensation is $5-$15 per hour. The position is fully remote and offers the opportunity to work on an initiative that matters to millions of patients and families.

• Proficient in spoken and written English.
• Calm under pressure and able to support patients with empathy, especially in sensitive situations.
• Quick learner who can adapt to new processes and stay up to date with changes.
• Organized and efficient, with the ability to manage multiple conversations without missing details.
• Comfortable working in a fast-paced, ever-evolving startup environment.
• Comfortable using tools such as Dialpad, Slack, and Healthie or similar platforms.
• Detail-oriented with strong follow-through and clear documentation habits.
• Comfortable partnering with clinical teams while staying firmly within a non-clinical scope.
• At least 2 years of experience in a patient-facing support role, such as behavioral health, digital health, telehealth, nursing administration, pharmacy, insurance, or a similar field.
• Previous experience in a telehealth or call center environment is highly preferred.
• Familiarity with healthcare workflows, including scheduling, insurance, pharmacies, and documentation.
• A clinical background, such as medical assisting, certified nursing assisting, nursing exposure, behavioral health, or pharmacy, is a plus but not required.
• Strong patient empathy, operational execution, and clear communication skills.
• Reliable, high-speed internet connection for smooth and consistent communication.

• Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication.
• Provide compassionate, high-quality support with a strong focus on patient satisfaction.
• Assist with scheduling appointments, rescheduling, and patient onboarding.
• Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins.
• Coordinate and track clinical and administrative workflows to ensure patients receive what they need with minimal delays.
• Collect information, track status, and escalate prior authorizations as needed.
• Coordinate prescription and refill requests by triaging them and routing them to the clinical team.
• Handle FMLA, paperwork, and documentation requests through intake, routing, tracking, and follow-up.
• Perform general administrative tasks and coordinate patients across internal teams.
• Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support.
• Identify recurring patient issues and share feedback to improve workflows and quality of service.
• Work closely with team members to resolve patient concerns quickly and effectively.
• Always aim to deliver the best possible experience for patients.