Senior Executive Assistant

Smartsheet is seeking a Senior Executive Assistant to support the Chief Customer Officer and members of the Customer Excellence leadership team. The ideal candidate will be proactive, flexible, resourceful, and efficient while maintaining the highest level of confidentiality, integrity, and professionalism. This person will serve as a strategic partner to the Chief Customer Officer.

This remote-eligible position may be performed from anywhere in the United States where Smartsheet is registered. The role reports to the Chief Customer Officer and may require travel in support of the CCO.

Smartsheet offers full-time employees medical, vision, and dental coverage, a 401(k) match, flexible time away, paid holidays, parental leave, professional development opportunities, and other company-funded perks.

• 8+ years of relevant experience as an Executive Assistant or in a similar role.
• BS/BA degree or equivalent experience.
• Experience working with a senior leadership team preferred.
• IT literacy and comfort using Smartsheet, Gmail, Google Calendar, Google for Work, and Microsoft Office.
• Positive, can-do attitude with exceptional organization, communication skills, attention to detail, and follow-through.
• Innovative approach to completing work and willingness to continuously improve.
• Ability to manage highly sensitive or confidential situations and information with professionalism.
• Confidence to work independently, manage shifting priorities, exercise good personal judgment, and handle tasks under pressure.
• Ability to work effectively with individuals inside and outside Smartsheet in a manner consistent with the company’s values and commitment to service.

• Provide strategic support, anticipate needs, and offer suggestions and advice to the Chief Customer Officer by developing a deep understanding of the Customer Excellence business and key partnerships.
• Provide administrative support to the VP of Customer Experience, including calendar management, travel and expense coordination, offsite scheduling, and team events.
• Manage calendars for internal and external CCO events.
• Arrange travel plans and itineraries and manage expense reports for the CCO and Leadership Team members.
• Prepare meeting agendas and materials and coordinate logistics for internal and external meetings and events.
• Work with leadership on key initiatives, business operations, offsites, team-building activities, and other team events.
• Draft correspondence for review and distribution.
• Act as a liaison with company leaders outside Customer Excellence, internal and external partners, and other teams.
• Partner with the Smartsheet Executive Assistant Team to streamline tasks effectively and efficiently.
• Mentor and meet regularly with other Customer Excellence Executive Assistants on organization-wide projects and tasks.
• Support key project administration through pre-built Smartsheet tools.
• Provide administrative support for Customer Excellence, including email and Slack aliases, organizational charts, and recognition programs.
• Build and maintain excellent relationships with team members and other assistants while supporting executive assistants and office team members to maintain continuity and best practices.
• Take on ad hoc projects, including partnering with cross-functional Customer Excellence teams to schedule and coordinate broader initiatives.
• Travel as required in support of the CCO.