Senior Executive Assistant, Global Customer Solutions

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

Grafana is looking for a highly motivated Senior Executive Assistant to support our SVP, Global Customer Solutions. This is not a traditional EA role. While you will bring strong executive support skills to the table, the primary differentiator here is your ability to think and operate as a program manager - owning the coordination, organization, and forward momentum of a broad portfolio of strategic initiatives across our global Customer Solutions organization.

Working closely with the SVP, you will serve as an operational hub for the team - ensuring programs move forward, decisions get made, and nothing falls through the cracks. You are someone who sees coordination as a strategic function, not an administrative one. You are energized by complexity, thrive in fast-moving environments, and take pride in bringing structure to ambiguity.

You bring excellent verbal, written, and organizational skills along with a consistent track record of supporting senior executives and driving programs in a dynamic, high-growth tech environment. You are high energy with a fun-loving, empathetic attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact. You are not just eager to learn - you are proactive about leveraging AI tools and automation to make yourself and the people around you more effective.

• You have experience in a tech or high-growth startup environment
• You have proven success supporting one or more VP or C-level executives in a dynamic, fast-moving environment
• You have hands-on program or project management experience - you know how to run a workstream, not just support one
• You are someone who is growing toward a program management career and sees this role as a meaningful step in that direction
• You operate with an extremely high sense of urgency and thrive in ambiguous, ever-changing environments
• You have experience managing internal communications, planning executive off-sites, and coordinating content for leadership and executive reviews
• You are highly organized with exceptional attention to detail and the ability to manage multiple competing priorities simultaneously
• You handle sensitive and confidential information with discretion and integrity
• You have experience working remotely and/or internationally and understand the nuances of globally distributed collaboration
• You are an excellent communicator across all channels - written, verbal, and in person - and can build strong relationships in a remote-first environment
• You are eager to leverage AI and automation tools to work smarter and are not afraid to experiment
• Highly competent with Google Workspace (Docs, Sheets, Slides, Calendar)
• BA/BS degree preferred; PMP or equivalent certification is a plus

• Executive Support
• Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment
• Coordinate extensive domestic and international travel
• Help triage, organize, and draft responses to emails as necessary
• Manage expenses in a proactive, fiscally alert manner
• Ensure and maintain confidentiality of all appropriate communications and documents
• Attend meetings, document discussions, and distribute action items
• Coordinate and host group meetings, leadership meals, and management team off-sites
• Work with sales and customer success teams to coordinate customer meetings and visits
• Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support
• Handle occasional personal tasks for the executive as needed
• Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization
• Coordinate temporary office and meeting space as needed
• Program Management
• Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule
• Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions
• Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed
• Help design and implement lightweight but effective program management processes and frameworks that scale with the team
• Help prepare and maintain materials for leadership reviews, all-hands meetings, and executive briefings - including agendas, status decks, and pre-reads
• Assist in the planning and execution of quarterly business reviews and organizational planning cycles
• Identify inefficiencies in how the team operates and bring forward proposals to improve them
• Serve as a coordination layer between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product
• Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating progress
• AI & Automation
• Proactively identify tasks and workflows that can be automated or accelerated through AI tools and bring forward proposals to implement them
• Build and maintain lightweight automations that reduce manual overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting)
• Stay current on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively
• Prior experience with AI tools (ChatGPT, Claude, Notion AI, Zapier, etc.) is a strong plus