Executive Assistant

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are looking for a dynamic and hardworking Executive Assistant (EA) to join our team, providing direct support to our EVP and Chief Information Officer (CIO). As EA to the CIO, you will play a pivotal role, not only in keeping the organization running smoothly and efficiently, but inspiring morale and team building. Our ideal candidate has executive presence, is highly organized, exhibits great judgment, high attention to detail, thinks strategically and is proactive upon CIO requests. This person will play an important role as the primary liaison between our board of directors and our executive team.

The EA to the CIO will also be responsible for a wide range of tasks from assisting with Town Hall meetings, managing both internal and external requests of our CIO; planning, scheduling and coordinating CIO travel and meetings and supporting virtual and onsite team events. The successful candidate will be  personable, responsible, trustworthy and thrive in a fast-paced and exciting environment. This position requires constant communication, high levels of business maturity, confidentiality and mutual engagement.

This position is an individual contributor role reporting to the Chief Information Officer.

Job Designation

Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

• Bachelor's degree
• 5+ years of relevant professional experience supporting a C-level executive in a fast-paced and demanding corporate environment, preferably with a public technology or SaaS company
• Experience in working with highly confidential information
• Demonstrated professionalism and discretion
• Comfortable with ambiguity and capable of making appropriate decisions independently
• Can-do attitude, proactive and solution oriented, consistently looks for ways to add new value and assist the team
• Demonstrated ability to respond to needs quickly and efficiently and prioritize work with a strong attention to detail
• Self-starter who is able to work with little or no supervision, anticipates needs of leaders
• Ability to effectively communicate and collaborate with a diverse range of people and job functions, including at the senior executive and director level
• Excellent judgment in setting priorities and interacting with internal and external contacts
• Ability to work well under pressure and respond to tight deadlines
• Excellent interpersonal, verbal, and written communication skills
• Strong focus on customer service, team player mentality and ability to work collaboratively with others
• Fully proficient on modern productivity software, such as Google Docs, Sheets, Slides and Docusign provisioned AI assisted apps

• Serve as a first point of contact for the CIO
• Develop and maintain systems to prioritize the CIO’s time and activities
• Anticipate and independently resolve internal and external scheduling conflicts
• Manage a complex calendar that includes scheduling meetings and travel, conferences, speeches, presentations (off-site and/or internal), and group events
• Make comprehensive and end to end travel arrangements and process expense reports
• Act as a creative problem solver, liaison, and facilitator in managing support responsibilities
• Act as a lead on the facilitation and coordination of communications and administrative procedures across the CIO team
• Draft, review, and edit correspondence, reports, and executive-level presentations with a high level of accuracy and attention to detail
• Collaborate with EAs to the leadership team and provide backup support as needed
• Help with logistics for in-person Board and Committee meetings (e.g., IT set-up, catering, track attendance, guest presenters, Board dinners)