Executive Assistant

The U.S. Consumer Services Team is responsible for American Express consumer products, services, and experiences in the United States, including premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, Global Dining and Resy businesses, and marketing programs across customer, prospect, and partner channels.

The Travel & Lifestyle Services business provides exclusive access, differentiated value, extraordinary service, and expertise to premium Card Members seeking leisure or business travel, along with a variety of lifestyle services. The TLS Center of Excellence unites travel and lifestyle benefits and strategic travel partner relationships globally to create focused plans for advanced Card Member engagement.

This position provides high-level administrative support to two Vice Presidents within the Amex Travel Global Partnership and Marketing team. It is a dynamic, fast-paced environment requiring seamless collaboration across a wide range of business partners. The ideal candidate will be experienced in handling broad administrative responsibilities and able to work independently and confidently under pressure.

The successful candidate will be a proactive and trusted partner to the leaders they support by anticipating needs, identifying opportunities to improve efficiency, and taking initiative to solve problems before they arise. Building strong relationships, exercising sound judgment, and navigating a large organization effectively will be critical to success.

American Express offers competitive base salaries, bonus incentives, comprehensive health and wellness benefits, flexible working arrangements, paid parental leave, retirement savings support, career development, and training opportunities.

• Proactive, solutions-oriented mindset with a demonstrated ability to anticipate needs and take initiative
• Strong judgment and an instinct for identifying ways to make leaders and teams more effective
• Positive attitude, collaborative demeanor, and high degree of reliability
• Exceptional organizational, administrative, and interpersonal skills
• Keen attention to detail and a strong sense of urgency in execution and follow-up
• Ability to prioritize multiple tasks and work autonomously with minimal guidance
• Strong integrity and ability to handle confidential and sensitive information with discretion
• Strong written and verbal communication skills
• Proficiency in Microsoft Outlook and Office, including Word, PowerPoint, and Excel
• Minimum of 3–5 years of experience supporting executives with complex calendars and travel
• Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship for this position

• Proactively support leaders by anticipating needs, identifying opportunities to simplify their day-to-day work, and taking initiative to make their time and interactions more effective
• Serve as a trusted partner to the Vice Presidents, using sound judgment to prioritize competing demands, resolve issues, and help ensure leaders focus on their highest-value priorities
• Organize and maintain complex calendars with a high level of tact, influence, and integrity, including scheduling across multiple time zones
• Manage calendars and coordinate meetings with colleagues and partners internally and externally
• Coordinate meeting logistics, including conference rooms, materials, and technology support as required
• Prepare, review, and process expense reports and manage expense approvals in line with company travel and expense policy and budget
• Assist with timekeeping and payroll responsibilities
• Provide coverage for other team-based Executive or Administrative Assistants during vacation or leave
• Manage organization charts and team rosters
• Book and coordinate travel arrangements, including air and hotel accommodations
• Support the scheduling and coordination of events, including room bookings, catering, and other logistics
• Support team administration, including job postings, onboarding new hires, updating distribution lists, coordinating group-wide team meetings, and managing team real estate needs
• Process requisitions and invoices, order supplies, and manage ticket requests