Executive Assistant to the CEO

Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older adults. With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity, independence, and the best possible quality of life. At the core of its mission is a focus on compassionate, person-centered care tailored to the unique needs of diverse communities.

Yee Hong is one of the foremost providers of culturally appropriate senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308 seniors’ apartment units, with an additional 224 long-term care beds opening in a new home by June 2026. In addition, Yee Hong offers four campuses of managed care, a hospice residence, and a wide range of community-based senior and caregiver support services. Through this comprehensive network, the organization serves more than 15,000 individuals annually across the Greater Toronto Area.

The Opportunity:
Join Yee Hong’s passionate, growing and committed team as Executive Assistant to the CEO. Yee Hong Centre for Geriatric Care is one of the leading not‑for‑profit, culturally appropriate seniors care organizations in Canada. Across several campuses of care and service locations in the Greater Toronto Area, Yee Hong offers a full continuum of services including active seniors’ programs, adult day programs, caregiver support, transportation, meals on wheels, congregate dining, home support, long‑term care, seniors’ apartments and hospice/palliative care.

Yee Hong’s vision is “Seniors living their lives to the fullest, with dignity, quality of care, and quality of life in every setting.” Seniors and their families are supported to optimize their physical, mental, social and spiritual well‑being in their living setting of choice. Yee Hong also supports other organizations with innovating seniors care through advisory services, education, and research. Yee Hong has been successfully accredited by Accreditation Canada seven consecutive times since its founding in 1994.

Yee Hong is committed to We Care, We Commit, We Collaborate—our people are the reason residents and clients receive excellent care and enjoy a high quality of life in a culturally appropriate environment. Yee Hong’s progressive workplace attracts, retains and develops the best staff, volunteers, and students. We are inviting applicants to apply for this opportunity. We commit to a diverse, equitable and inclusive workplace and offer a rewarding career as part of our stellar team.

Reporting to the CEO, the Executive Assistant provides a range of senior level administrative support services to the CEO, Board of Directors and standing committees, and senior leaders. The Executive Assistant leads and ensure the effective and efficient administration of Yee Hong’s Corporate Office. The Executive Assistant to the CEO is an energetic professional who thrives in a dynamic, growing, and fast
paced environment, who has initiative, sound judgment, discretion and excellent organization and communication skills to add value to the Corporate Office.

Position Summary:
Reporting to the Chief Executive Officer (CEO), the Executive Assistant (EA) is a trusted partner, providing high‑level executive, administrative, and operational support. The EA ensures the effective and efficient management of the CEO’s priorities, schedule, communications, and relationships, exercising discretion, judgment, and professionalism at all times.

• Minimum of 7 years’ experience supporting C‑suite executives or Boards, preferably in complex, multi‑stakeholder environments.
• Bachelor's degree or equivalent combination of education and experience
• Exceptional communication, organization, and interpersonal skills.
• Demonstrated ability to manage multiple priorities with accuracy and grace under pressure
• Strong judgment, discretion, and integrity
• Proficiency with MS Office and cloud‑based collaboration tools.
• Valid driver’s license and regular access to a vehicle
• Satisfactory Police Check (with vulnerable sector screen) result
• Discreet, loyal, and trustworthy
• Emotionally intelligent and politically astute
• Kind, diplomatic, and calm under pressure
• Proactive and anticipatory
• Highly organized and self‑directed
• Ethical, humble, and respectful
• A natural relationship builder who fosters trust and collaboration

• 1. Executive Support and Strategic Partnership
  • Serve as a trusted confidant and right‑hand to the CEO, anticipating needs, managing competing priorities, and ensuring alignment with strategic goals.
  • Proactively scan the internal and external environment to identify emerging issues, opportunities, and relationships requiring CEO attention.
  • Handle confidential and sensitive information with the highest integrity and discretion.
  • Provide informed judgment, advice, and insight on matters requiring the CEO’s attention.
• 2. Calendar, Meeting, and Information Management
  • Manage the CEO’s complex schedule, ensuring effective prioritization and preparation for meetings and commitments.
  • Coordinate logistics, materials, and briefings, ensuring the CEO is well‑prepared with all relevant background information.
  • Anticipate upcoming needs, follow up on action items, and ensure deliverables are completed on time.
• 3. Communication and Representation
  • Draft, edit, and prepare communications, briefing notes, presentations, and correspondence that reflect the CEO’s tone and leadership voice.
  • Represent the CEO with professionalism, warmth, and authority when engaging with Board members, internal leaders, external partners, and community stakeholders.
  • Maintain a calm, diplomatic presence when interacting with individuals at all levels inside and outside the organization.
• 4. Relationship and Information Flow Management
  • Act as a bridge between the CEO and internal/external stakeholders to ensure effective information flow, alignment, and timely follow‑up.
  • Protect and manage access to the CEO, balancing approachability with the need to preserve focus and strategic bandwidth.
  • Manage correspondence and ensure appropriate delegation and escalation protocols.
• 5. Office and Project Leadership
  • Oversee the smooth operation of the Corporate Office and ensure administrative excellence across processes, documentation, and systems.
  • Lead and coordinate corporate administrative staff, fostering collaboration, professionalism, and service excellence.
  • Manage special projects and initiatives assigned by the CEO, including research, reporting, and presentations.
• 6. Governance Support
  • Provide administrative and coordination support to the Board of Directors and standing committees, including meeting preparation, agenda development, materials management, minute‑taking, and follow‑up.
  • Maintain governance records and ensure compliance with best practices and organizational policies.
• 7. Personal and Professional Integrity
  • Demonstrate absolute discretion, loyalty, and professionalism in all interactions.
  • Exhibit maturity, kindness, and emotional intelligence in navigating sensitive or politically complex situations.
  • Foster a tone of trust, calm, and respect within the CEO’s office and across the organization.
  • Always maintain boundaries and confidentiality.
• 8. Technology and Process Efficiency
  • Utilize technology and systems (MS Office, SharePoint, Adobe Acrobat, SurveyMonkey, etc.) to streamline workflow and information management.
  • Identify and implement process improvements to increase efficiency and effectiveness in administrative operations.