Administrative Aide (Part-time Hourly City Worker)

The City of Thousand Oaks is seeking enthusiastic and service-oriented individuals to join our team! As an Administrative Aide (Part-time, Hourly City Worker), you will interact with a broad range of customers and play an important role in delivering extraordinary customer service to City residents and customers. The Administrative Aide will serve as a primary contact for City departments and maintain positive and professional customer relationships by responding promptly to inquiries and finding solutions.

The Administrative Aide (Hourly City Worker) is a part-time, hourly, at-will position that involves working approximately 15-25 hours per week, not to exceed 29 hours in a week, or 1000 hours per fiscal year (July 1st to June 30th).

Exact working hours will vary depending on the department or work location and will be between Monday - Friday. We currently have an opening in the Public Works department at our Municipal Service Center (MSC).

The eligibility list established from this recruitment may be used for vacancies within the City as they occur.

• Positive, customer service and team-oriented demeanor
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to establish and maintain effective working relationships with coworkers and the public
• Ability to work effectively in a busy work environment with frequent interruptions
• Ability to exercise good judgment, demonstrate initiative, and work independently
• Experience working with the public; general office and clerical experience preferred
• Experience working with social media platforms
• Proficiency in Microsoft Office Suites (Word, Outlook, Excel, etc.)
• A high school diploma or equivalent

ESSENTIAL TRAITS

• Professional
• Flexible
• Customer Focused
• Dependable
• Detail-oriented

• Provide clerical and administrative support for assigned department
• Greet clients/customers; answer incoming phone calls (may include multi-line phone system), and handle incoming and outgoing mail and email
• Respond to customer inquiries
• Organize and maintain file systems
• Maintain databases and ensure attention to detail when entering data
• Perform basic data analysis and prepare routine reports
• Support the day-to-day activities of assigned department

Additional department/division-specific duties include:

• Municipal Service Center (MSC):
  • Assist with product and service requests; research options, assist with quotation solicitation processes
  • Assist with procurement functions; receiving and documenting orders, distributing orders, coding and processing invoices, tracking returns and inventory